Refund Policy
The Enchanted Deck

Last updated: November 2025

At The Enchanted Deck, we want every customer to be delighted with their purchase. If something isn’t right, we’re here to help. This Refund & Returns Policy explains how returns, refunds, and exchanges work when shopping with us.

We follow all requirements under UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

1. Your Rights Under UK Law

As a UK customer, you are entitled to:

Goods that arrive in good condition
Goods that are as described
Goods that are fit for purpose

If something you receive is faulty, damaged, or incorrect, you have the right to request a replacement or refund.

2. Returns & Refund Eligibility

We accept returns for the following reasons:

A. Faulty or damaged items

If the item arrives damaged or has a defect, please contact us within 14 days of receiving it. We will arrange a replacement or refund.

B. Incorrect items

If we’ve accidentally sent the wrong product, we will correct the mistake quickly and at no cost to you.

C. Change of mind

If you simply change your mind, you may return the item within 14 days of receiving it, provided that:

It is unopened
It is unused
It is in its original condition and packaging

Trading card products that are sealed cannot be returned once opened.
This includes booster packs, booster boxes, sealed decks, and any other sealed product.

D. Non-returnable items

For fairness and security reasons, the following items cannot be returned:

Opened or unsealed trading card products
Single trading cards purchased individually
Digital goods or downloads
Gift cards

3. How to Start a Return

To begin the returns process, please contact us at:

Email: support@theenchanteddeck.com

Include:

Your name
Your order number
The item you want to return
The reason for the return
Photos if the item is faulty or damaged (to speed things up)

We aim to respond within 3–5 working days.

4. Returning Your Item

Once your return is approved, we will give you instructions on how to send the item back.

A. If the return is due to our mistake (faulty, damaged, incorrect):

We cover return postage costs
We will arrange a replacement or refund once the item is confirmed as faulty/incorrect

B. If the return is due to change of mind:

You are responsible for return postage costs
We recommend using a tracked service
The item must arrive in unused, resaleable condition

5. Refunds

Once your return is received and inspected, we will notify you of the approval or decline of your refund.

If approved:

Refunds are sent to your original payment method
Please allow 5–10 working days for processing, depending on your bank or payment provider

Refunds will include:

The product price
Original delivery cost (only if the item was faulty, damaged, or incorrect)

Change-of-mind returns will not include original delivery costs.

6. Exchanges

We can offer exchanges for:

Faulty items
Damaged items
Incorrect items sent

If you prefer, you may choose a refund instead of an exchange.

For change-of-mind returns, exchanges may be available depending on stock levels.

7. Lost or Missing Parcels

If your parcel does not arrive within the expected timeframe:

Contact us and we will investigate with the courier
We may require confirmation of address
Once confirmed as lost, we will arrange a replacement or refund

We always work quickly to resolve courier issues and keep you updated.

8. Pre-Orders

For pre-order items:

You may cancel a pre-order at any time before dispatch for a full refund
Once dispatched, standard returns rules apply
Release dates are subject to change by the publisher

9. Gift Returns

If you received a product as a gift:

Refunds can only be issued to the original payment method
We can offer store credit to the gift recipient if preferred

10. Contact Us

If you have any questions or need assistance with a refund or return, please contact us.

We are always happy to help and aim to resolve all refund/return queries promptly and fairly.

Refund Policy The Enchanted Deck